Signup page does not show specific email validation error for invalid email format #170

New Issue

swap12875d · 2025-09-22T06:00:22-04:00

swap12875d commented

2025-09-22 06:00:22 -04:00

Description:

On the signup page, the application does not display a warning or form validation error when an invalid email format is entered. Although the API returns a response with the message "Email address is invalid," the UI shows a generic error message: "We're sorry, something went wrong when attempting to sign up." This behaviour can confuse users as the actual validation error is not clearly communicated.

Current URL:

https://auth.topcoder.com/login?state=hKFo2

Steps to reproduce:

Navigate to https://auth.topcoder.com/login?state=hKFo2.
Go to the signup form.
Enter an invalid email format in the email input field (e.g., "invalid-email-format").
Submit the signup form.
Observe the message displayed on the UI.

Actual results:

No inline or form validation warning for the invalid email.
API returns the error message "Email address is invalid."
UI shows a generic error: "We're sorry, something went wrong when attempting to sign up."

Expected results:

The signup form should validate the email format on the client side and display a clear, specific error message like "Please enter a valid email address."
The UI should reflect the API validation message explicitly instead of a generic error message.
Users should be guided to correct the email format without confusion.

Screenshots/Videos:

OS and Browser version:

Windows 11, Firefox 143.0.1

VersionDetails:

Device:

Windows Laptop

Reproducibility:

5/5 (reproducible every time)

#### Description: On the signup page, the application does not display a warning or form validation error when an invalid email format is entered. Although the API returns a response with the message "Email address is invalid," the UI shows a generic error message: "We're sorry, something went wrong when attempting to sign up." This behaviour can confuse users as the actual validation error is not clearly communicated. #### Current URL: https://auth.topcoder.com/login?state=hKFo2 #### Steps to reproduce: 1. Navigate to https://auth.topcoder.com/login?state=hKFo2. 2. Go to the signup form. 3. Enter an invalid email format in the email input field (e.g., "invalid-email-format"). 4. Submit the signup form. 5. Observe the message displayed on the UI. #### Actual results: - No inline or form validation warning for the invalid email. - API returns the error message "Email address is invalid." - UI shows a generic error: "We're sorry, something went wrong when attempting to sign up." #### Expected results: - The signup form should validate the email format on the client side and display a clear, specific error message like "Please enter a valid email address." - The UI should reflect the API validation message explicitly instead of a generic error message. - Users should be guided to correct the email format without confusion. #### Screenshots/Videos: ![image.png](/attachments/4f61becc-b504-45c9-9295-d89d9d4bf141) #### OS and Browser version: Windows 11, Firefox 143.0.1 VersionDetails: <img src='/attachments/00e8e882-c05e-4f45-8717-0230094d6b0f' width='600' height='350' alt='Windows_firefox_version_screenshot'> #### Device: Windows Laptop #### Reproducibility: 5/5 (reproducible every time)

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1.3 MiB

swap12875d added the Firefox Functional Windows labels 2025-09-22 06:00:22 -04:00

nithya160925 added the valid S: Medium labels 2025-09-24 13:26:41 -04:00

nithya160925 added the P: SignUp flow label 2025-09-25 04:37:21 -04:00

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Reference: Topcoder-Platform/public-website-qa-bug-hunt#170