Test Issue 01 #6
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Reference: Topcoder-Platform/public-website-qa-bug-hunt#6
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Description:
Users are unable to complete their purchase on the checkout page if they apply a valid promo code. When the "Pay Now" button is clicked, a generic error message is displayed, and the payment is not processed. This bug directly impacts sales and is a critical blocker.
Steps to Reproduce:
Navigate to the product page for any item and add it to the cart.
Go to the cart and proceed to the checkout page.
Fill out the shipping and payment information.
In the promo code field, enter a valid promo code (e.g., SAVE15).
Click the "Apply" button. The discount is correctly applied and the total is updated.
Click the "Pay Now" button.
Actual Result:
An error message appears: "An error occurred. Please try again or contact support." The page does not refresh, and the payment is not completed. The user is stuck on the checkout screen.
Expected Result:
The payment should be processed successfully, and the user should be redirected to an order confirmation page. The promo code should remain applied.
Environment:
Browser: Safari 17.5
Operating System: macOS Sonoma 14.4
Device: Desktop
Website Version: v2.3.1 (Staging Environment)
Attachments:
A screenshot of the error message.
A screen recording of the reproduction steps.
A console log from the browser showing the error output.
Test Issueto Test Issue 01